Please note that colors may vary slightly in person than from your computer or mobile screen. We are not responsible for this common color variation issue.
ART: If your purchased art item(s) were not as described on our website, returns are available.
PRINTS & FRAMES: Returns are not available for custom made items unless a defect in materials or manufacturing has been noticed within 5 days of receipt.
To process your return/exchange request, you must email for return authorization within 5 Days of receipt. Please contact Heritage Art Galleries at [email protected] with subject “RETURN” and provide the name associated with your purchase and your contact information. A member of our team will reply during regular business hours. Orders returned without confirmation from us first will not be accepted. Purchaser is responsible for all return shipping fees.
Heritage Art Galleries is unable to accept returns or process refunds if the purchased item is not in the same condition as when purchased. We will evaluate the condition of the artwork before issuing a refund.
Items returned damaged due to improper return packaging will not be refunded. Customer must inquire with the shipping company as to how to issue a claim in order to get reimbursed for the shipper’s damages.
Please feel free to email us with any questions.